Terms and Conditions - House Clearance Penge
Welcome to our House Clearance Services in Penge. Before proceeding with our services, please take a moment to read and understand our comprehensive Terms and Conditions. These terms are designed to ensure a clear and mutually beneficial relationship between our clients and our company.
1. Introduction
These Terms and Conditions govern the provision of house clearance services by our company in Penge. By engaging our services, you agree to comply with and be bound by these terms.
1.1 Acceptance of Terms
By hiring us for house clearance, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2. Scope of Services
Our house clearance services include the removal, disposal, and recycling of unwanted items from your property. We handle:
- Furniture removal
- Electronics disposal
- Appliance clearance
- Garden waste removal
- Jewellery and valuables
2.1 Additional Services
We also offer specialized services such as hazardous waste disposal and estate clearance, which may be subject to additional terms and fees.
3. Booking and Scheduling
To schedule our services, clients must:
- Provide accurate contact information
- Specify the items to be cleared
- Agree on a suitable date and time for the clearance
3.1 Confirmation
Upon booking, a confirmation will be sent via email or SMS, detailing the agreed-upon services and schedule.
4. Payment Terms
Our pricing structure is transparent and based on the volume and type of items to be cleared. Payment terms include:
- Payment due upon completion of services
- Accepted payment methods: cash, credit/debit cards, and bank transfers
- Invoices will be provided for all transactions
4.1 Additional Charges
Additional charges may apply for:
- Emergency clearances
- Disposal of hazardous materials
- Access issues (e.g., multiple stories without elevator)
5. Client Responsibilities
Clients are expected to:
- Ensure that all items to be cleared are accessible
- Provide any necessary permissions or keys for property access
- Secure any valuable or sentimental items that require special handling
5.1 Restricted Items
Clients must inform us of any restricted items, such as hazardous materials or valuable antiques, prior to clearance. Some items may require special permits or disposal methods.
6. Liability and Insurance
We prioritize the safety and security of your possessions during the clearance process. Our policies include:
- Comprehensive liability insurance covering accidental damage
- Secure handling and transportation of items
- Confidentiality agreements for sensitive information
6.1 Limitation of Liability
While we take utmost care, our liability is limited to the value of the items being cleared. We are not responsible for pre-existing damages or undisclosed items.
7. Cancellation Policy
Clients may cancel or reschedule services with at least 48 hours' notice. Cancellations made within 24 hours may incur a fee equivalent to 50% of the estimated service cost.
7.1 No-Show Policy
If a client fails to be present at the scheduled time without prior notice, a no-show fee may apply.
8. Dispute Resolution
In the event of disputes, both parties agree to seek resolution through:
- Direct negotiation
- Mediation by a neutral third party
- Arbitration if necessary
8.1 Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Penge is located.
9. Amendments
We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or other communication channels.
9.1 Acceptance of Changes
Continued use of our services after amendments constitute acceptance of the updated Terms and Conditions.
10. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the clearance process is handled in accordance with our Privacy Policy, ensuring compliance with relevant data protection laws.
10.1 Data Security
All client data is stored securely and is not shared with third parties without consent, except where required by law.
11. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, pandemics, or governmental restrictions.
11.1 Notification
In the event of a force majeure situation, we will notify clients as soon as possible and discuss alternative arrangements or refunds where applicable.
12. Intellectual Property
All materials, including but not limited to logos, content, and branding, are the intellectual property of our company and may not be used without explicit permission.
12.1 Use of Content
Clients may view and interact with our content for personal use only. Commercial use is prohibited unless authorized.
13. Severability
If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.
13.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between the client and our company, superseding all prior discussions or agreements.
14. Contact Information
For any questions regarding these Terms and Conditions, please reach out to our customer service team during business hours.
14.1 Feedback
We welcome feedback to improve our services and ensure client satisfaction.